Policies
Safe Ordering Online:
The Hats and Haberdashery online store is safe and secure for online shopping, using a 128-bit encrypted SSL certificate. None of your information is shared with any third parties.
Customer Service:
Customer service is available at 231-271-5226, Monday through Friday, 10:00 am to 5:30 pm EST. Drop us an e-mail any time at: cynthia@hatsandhaberdashery.com.
Processing Time:
All orders will be processed within two to three business days.
Taxes:
Michigan sales tax (6%) must be applied to all orders placed by Michigan residents regardless of the shipping address.
Returns Policy:
1. Hats and Haberdashery gladly accepts unused merchandise that bears no sign of damage, wear or washing.
2. All tags must remain in place on the merchandise.
3. Merchandise may be returned for exchange, store credit or refund within 14 days of the purchase for the full purchase price excluding shipping charges.
4. All sales are final on special orders.
5. Some sale items are not returnable, there will be a note stating this on the item’s description page.
6. We are happy to answer any questions concerning our policy, e-mail cynthia@hatsandhaberdashery.com or call 231-271-5226.
Instructions for Returns:
1. Please complete the Return Form which will be enclosed with your order.
2. Place the Return Form, a copy of your receipt, and the item to be returned in a box or envelope comparable to the one you received your order in and mail or ship to the addresses provided below.
3. It is advisable to insure your package, we do not give refunds on items lost or damaged in shipping.
4. Return shipping and handling are not refundable.
Exchanges/Returns via US Post Office:
Hats and Haberdashery
P.O. Box 383
Suttons Bay, MI 49682
Exchanges/Returns via UPS or FedEx:
Hats and Haberdashery
5260 North Swede Road
Northport, MI 49670
Shipping Costs:
Hats and Haberdashery uses UPS Ground and US Postal Service Priority Mail. All shipments are tracked and insured. Shipping costs are paid for by the customer. Return shipping is also the responsibility of the customer. Exchanges will be mailed to the customer free of charge.
Domestic Shipping to Lower 48 via UPS or US Postal Service:
$0.00 - $250.00 = $10.00
$250.01 - $500.00 = $15.00
500.01 - $1000.00 = $20.00
$1000.01 = FREE via UPS ground or USPS Priority Mail
Shipping to Canada, Alaska, and Hawaii via US Postal Service Only:
$0.00 - $500.00 = $25.00
$500.00 - $1000.00 = $30.00
$1000.00 + = $35.00
International Shipping via US Postal Service Only:
$0.00 - $500.00 = $30.00
$500.00 - $1000.00 = $35.00
$1000.00 + = $40.00
Some items may have additional shipping charges due to size or weight. This will be noted under the product's description.
Express or Special Shipping Needs:
For express or other shipping needs please contact us via e-mail cynthia@hatsandhaberdashery.com or by phone 231-271-5226.