Policies
Safe Ordering Online:
The Hats and Haberdashery online store is safe and secure for online shopping, using a 128-bit encrypted SSL certificate. None of your information is shared with any third parties.
Customer Service:
Customer service is available at 231-271-5226, Monday through Friday, 10:00 am to 5:30 pm EST. Drop us an e-mail any time at: info@hatsandhaberdashery.com.
Processing Time:
All orders will be processed within two to three business days.
Taxes:
Michigan sales tax (6%) must be applied to all orders placed by Michigan residents regardless of the shipping address.
Returns Policy:
1. Merchandise may be returned for exchange, store credit, or refund within 14 days of receipt for the full purchase price excluding shipping charges.
2. Absolutely no returns will be accepted after the 14 days.
3. Returned merchandise must bear no signs of use, damage, wear or washing. If it is determined that the merchandise does not qualify for a return, it will be sent back to the customer at their expense.
4. All tags must remain in place on the merchandise.
5. All sales are final on special orders.
5. Some sale items are not returnable, there will be a note stating this on the item’s description page.
6. We are happy to answer any questions concerning our policy, e-mail info@hatsandhaberdashery.com or call 231-271-5226.
Special Return Requirements:
If a garment's description page states that it has special return requirements, they are as follows:
1. The customer must contact Hats and Haberdashery via phone or email within 24 hours of receiving the garment with a determination as to whether or not the garment will be kept or returned. No exceptions.
2. When trying on, extra care must be taken to keep all perfumes, lotions, deodorants, cigaret smoke, and animal hair away from the garment. In addition, shoes and jewelry must be removed before trying on.
Instructions for Returns:
1. The customer must contact customer service via email or phone for a Return Authorization prior to sending any returns.
2. Please complete the Return Form which will be enclosed with your order.
2. Place the Return Form, a copy of your receipt, and the item to be returned in a box or envelope comparable to the one you received your order in and mail or ship to the addresses provided below.
3. It is advisable to insure your package, we do not give refunds on items lost or damaged in shipping.
4. Return shipping and handling are not refundable.
5. Mail all returns to:
Hats and Haberdashery Returns
5260 N. Swede Road
Northport, MI 49670 USA
Shipping Costs:
Hats and Haberdashery uses UPS Ground and US Postal Service Priority Mail. All shipments are tracked and insured. Shipping costs are paid for by the customer. Return shipping is also the responsibility of the customer. Exchanges will be mailed to the customer free of charge.
Domestic Shipping to Lower 48 via UPS or US Postal Service:
$0.00 - $250.00 = $10.00
$250.01 - $500.00 = $15.00
500.01 - $1000.00 = $20.00
$1000.01 = FREE via UPS ground or USPS Priority Mail
Shipping to Canada, Alaska, and Hawaii via US Postal Service Only:
$0.00 - $500.00 = $25.00
$500.00 - $1000.00 = $30.00
$1000.00 + = $35.00
International Shipping via US Postal Service Only:
$0 - $500 = $45
$500 - $1000 = $55
$1000 plus = $60
Some items may have additional shipping charges due to size or weight. This will be noted under the product's description.
Express or Special Shipping Needs:
For express or other shipping needs please contact us via e-mail info@hatsandhaberdashery.com or by phone 231-271-5226.
Please note that a value of half of the full retail cost of your purchase will be claimed on the customs form attached to your order. This amount is for the purpose of insuring your items while in transit. It is very likely that your country will require some sort of customs or duty charges on your order from Hats and Haberdashery. Hats and Haberdashery is not responsible for custom or duty charges collected by the customer’s home country. Most countries do have websites that discuss the rules and regulations governing customs and duties. We strongly recommend that you visit your country's customs website before placing an order with Hats and Haberdashery. Please feel free to contact us for more information regarding customs.