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Security & Privacy

Customer Service

Customer service is available via email: customercare@hatsandhaberdashery.com
Your request will be answered in order of receipt. During busy times please allow up to 24 hours for a response. Phone Hours Monday-Friday 10:00 am to 5:30 pm EST at 1-231-271-5226.

Statement of Privacy & Security

Your privacy and security is of utmost importance to us.  Your online experience with www.hatsandhaberdashery.com is safe; secure with a minimum of 128-bit and up to 256-bit encrypted SSL certification. Hats and Haberdashery is committed to protecting your privacy. This Statement of Privacy applies to the HatsandHaberdashery.com web site, our online store, and governs data collection and usage for all Hats and Haberdashery sites and services.  It does not apply to other online or offline sites, products or services.  HatsandHaberdashery.com is a general audience web site, intended for users of all ages.  Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

Personal Customer Information

As an E-commerce Web site, Hats and Haberdashery collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Hats and Haberdashery is used solely for the purpose of billing and shipping your online purchases, and communicating with customers and potential customers regarding orders, merchandise, news and other related business. Hats and Haberdashery does not collect any information about your computer hardware and software.  Hats and Haberdashery encourages you to review the privacy statements of web sites you choose to link to from Hats and Haberdashery so that you can understand how those web sites collect, use, and share your information. We are not responsible for the privacy statements or other content on web sites outside of the Hats and Haberdashery web site.

Use of your Personal Information

Hats and Haberdashery and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Hats and Haberdashery may also use personal information to inform you of other products or services available from Hats and Haberdashery and its affiliates.  Hats and Haberdashery may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. 

Hats and Haberdashery does not sell, rent, or lease its customer lists to third parties. We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose. Hats and Haberdashery may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Hats and Haberdashery or the site; (b) protect and defend the rights or property of Hats and Haberdashery, including its web site; or (c) act under exigent circumstances to protect the personal safety of users of Hats and Haberdashery or the public. Personal information collected on this site may be stored and processed in the United States or any other country in which Hats and Haberdashery or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country.

Control your Personal Information

Hats and Haberdashery offers its customers choices for the collection, use and sharing of personal information. You may notify us of your preferences by emailing service@hatsandhaberdashery.com. Please be sure to provide complete account information so we can identify you in our records. 
You may also stop the delivery of future promotional e-mail from Hats and Haberdashery by responding directly to any email you receive with a request to remove you from the mailing list.

Security of your Personal Information

Hats and Haberdashery is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we use a fully secure payment gateway so your information is protected.

Changes to this Statement 

Hats and Haberdashery will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Hats and Haberdashery will use your personal information, Hats and Haberdashery will prominently post such changes prior to implementing the change. Hats and Haberdashery encourages you to periodically review this Statement to be informed of how Hats and Haberdashery is protecting your information.

Our E-Mail and Newsletter List

We offer those who sign-up for our email list advanced notice of sales, new merchandise, store openings, and other Hats and Haberdashery news. Email addresses collected at hatsandhaberdashery.com are used internally.  If you would like to unsubscribe from our email list, contact us and we will remove your name from our email list within a reasonable period of time. Please recognize that you may receive another email before we are able to remove you.

Secure Shopping

Sensitive personal information contained in orders placed on the website are encrypted using 128-bit and 256-bit secure sockets layer (SSL) technology.  In order for SSL security to work, you must use an SSL enabled browser.  Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) WHEN YOU TRANSFER ANY INFORMATION TO US, YOU DO SO AT YOUR OWN RISK. Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.