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Customer Service

If you need customer service it is available 24 hours a day via email: customercare@hatsandhaberdashery.com Your request will be answered in the order that it is received. During busy times, please allow up to 24 hours for a response. You can contact us by phone at 231-271-5226, Monday through Friday, 10:00 am to 5:00 pm EST.

Order Processing and Delivery Time

Your order will be processed within one to two business days. Domestic customers please allow 2 to 6 days business day for delivery depending on your location and barring no weather delays. International customers please allow 10 to 14 business days for delivery barring no weather or customs delays.

Sales Tax

Michigan sales tax (6%) is be applied to all orders placed by Michigan residents regardless of the shipping address. International customers please see our shipping info regarding customs or duty taxes.

Shipping and Handling Fees 

We ship via US Postal Service Priority Mail. All shipments are tracked. Shipping and handling costs and return shipping costs (when applicable) are paid for by you. We recommend that all return shipments be insured as loss of a return is your responsibility. 

Domestic Shipping Costs for all 50 states via UPS or US Postal Priority Mail:
$000.01 - $300.00 = 9.95
$300.01 - $500.00 = 11.95
$500.01 - $800.00 = 15.95
$800.01 - $10,000.00 = 21.95

Shipping to Canada via US Postal Priority Mail Only:
$000.00 - $500.00 = $45.00
$500.01 - $1000.00 = $50.00
Over $1,000.00 = $60.00

International Shipping via US Postal Priority Mail Only:
$0.00 - $500.00 = $50.00
$500.01 - $1000.00 = $65.00
Over $1,000.00 = $80.00

Additional Shipping Costs: 

Some items may have additional shipping charges due to size or weight. This will be noted as a part of product's description.

Express or Special Shipping Needs: 

If you need express or other special shipping, please contact us via e-mail at customercare@hatsandhaberdashery.com or by phone 231-271-5226.

International Customer Note Regarding Customs, Taxes, and Tariffs:

1. Customs, Taxes, and Tariffs

Hats and Haberdashery is required by the United States Postal Service to accurately complete a customs form for purchases sent out of the USA. This form requires full disclosure of the items being sent and their retail value. Although charges are not always incurred, we recommend that you be prepared to pay any applied customs, taxes, or tariffs on your order from Hats and Haberdashery. Payment of any customs, taxes, or tariffs is the sole responsibility of the recipient, and these fees are collected at the time of delivery. Hats and Haberdashery is not responsible for customs, taxes, or tariffs collected by the customer's home country. Most countries have websites that discuss the rules and regulations governing customs. We strongly recommend that you visit your country's customs website before placing an order with Hats and Haberdashery. Please feel free to contact us for more information regarding customs via e-mail at customercare@hatsandhaberdashery.com or by phone 231-271-5226.

2. Restocking Fees

It is the responsibility of the customer to take delivery of merchandise ordered. Some customs offices/post offices require the customer to pick up international shipments at a location other than that which is listed as the delivery address on the parcel. If the customer fails to pick-up or take delivery of their order for any reason, including undesirable custom fees, and this failure results in the order being returned to Hats and Haberdashery, the customer will be accessed a 50% re-stocking fee.